March Madness: Frequently Asked Questions

 

What are the dates of the March Madness sale?
Sale pricing will be active for all customers at 7:00 am MDT on Thursday, March 17th and will end at 11:59pm MDT on Monday, Monday 21st.

 

Will Q Club members receive early access to this sale?
No, Q Club members will not receive early access to this sale. The sale will begin on March 17th for all customers.

 

When will I know the sale items and prices?
The March Madness flyer and picker page will be released to consultants on March 10th. The flyer will show the highest discounted sales items, but all THRIVE items will be on sale (excluding individual Express pouches and any out of stock items). All FRS sale items will also be listed on the flyer. The March Madness picker page will show the sale pricing on all items. Please be aware that though the picker page will show the sale prices starting March 10th, those prices will NOT be active until the sale begins. Items added to the cart from that page will still show as their normal price until the sale is live.

 

Will packages be included in this sale?
We will have two packages available during the sale. Our Go To pack features ingredients that are must-have's in the kitchen, and our Express pack features 8 of our revamped and reformulated Express meals.

 

How will March specials be affected by this sale?
There will still be March specials and a March Q-pon starting March 1st. The March specials items will not be discounted any further during the sale, so those items will be the same price no matter when they are purchased during the month.

 

The March Madness sale is “while supplies last.” What does this mean?
This means that all sale products may not necessarily be available throughout the duration of the sale. Products will be available at sale price until inventory is depleted. If products sell out during the sale, they will be marked as Out of Stock on the website and will not be available to add to orders or to the Q. A list of out of stock items is available on our inventory status page.

 

During the sale, can sale items be put in the Q?
Sale items may be added to Q shipments. However, you will only get sale price on the items if your Q processes during the sale period. In addition, this sale is while supplies last, so please remember that sale products added to Q shipments are not guaranteed to be in stock at the time the shipment processes. If you are adding sale items to your shipment during the sale, we would encourage you to set your shipment to process that day to ensure you receive the desired items and lock your order to save it. Watch the Shipments panel tutorial for the Q to see how to change your shipment date and lock your Q to save your order.

 

How long will it take for sale orders to be shipped?
Because of the high volume of orders during this sale, it may take 7-14 business days for orders to be shipped.

 

What emails are being sent to customers during the sale?
We will send an email to customers on the 17th to announce that the sale is live. We will send several reminder emails during the sale, as well as a last email on the 22nd. These emails will be sent only to Home Party customers who have opted in to receive newsletters from us. These emails will also be provided in the Email Promotions tool so that you can send them to customers who have not subscribed to corporate emails but would like to receive emails about the sale. Learn more about corporate newsletters on our Email FAQ

 

How do I shop during the sale?
The March Madness landing page will include all items that are on sale (all food items, plus select FRS). This page displays all the food categories, as well as the FRS sale items. You can click on any category to display every item in that category, with all packaging sizes shown for each product. Enter the quantity of each item you’d like to purchase in the Quantity column on the right. Once you have finished selecting products in that category, click that category’s banner to collapse the category again.

Once you have selected all the items you would like to purchase in each category, click the Add to Cart button at the bottom of the page to add all the items you’ve selected to your shopping cart in one click! It may take some time for your shopping cart to load, depending on how many items you are adding.

 

Can I fill my shopping cart before the sale and simply check out during the sale?
Yes, if you wish you may use the March Madness picker page to fill your cart with the sale items before the sale is active. Please be aware that the items in your shopping cart will not display at the correct sale price at this point. Once the sale is active, you can refresh your cart to see the sale prices for the items you selected, and continue checkout normally.

 

Will there be extended customer service hours during the sale?
Customer service will be available via chat and email starting at 7am MDT on the 17th, and phones will open at 8am. CS will be available during regular hours through all channels Friday the 18th. Customer service reps will be available Saturday March 19th via email, live chat, Facebook and in the Showroom from 9am to 1pm. Customer service will be unavailable on Sunday March 20th. On Monday the 21st, the phone, Showroom, and email will be available from 9am to 6pm, and Facebook and live chat will be available until midnight. If you have an issue outside of work hours, please email us and we will respond to you as soon as possible (our usual email turnaround time of up to 24-48 hours will still apply). All issues we receive by email during the sale period will be resolved with sale pricing honored.

 

 

Linking to Your Consultant Website


How do I send a link to a page on my consultant website?
When sending a link to your consultant website, simply add your personal URL before thrivelife.com. For example, if you would like to link to the shop page (thrivelife.com/shop), you would insert your URL into the link as follows: MYURL.thrivelife.com/shop. It is not necessary to include http, https, or www in the link.

 

How do I send a link to a page on my consultant website for a certain region (Canada, Alaska, etc.)?
If you are a consultant in a region outside the US and would like to send your customers to your consultant website for that specific region, simply include the region after your personal URL. For example, if you would like to link to the shop page for the Canada region, you would use the following link: MYURL.canada.thrivelife.com/shop.

 

Why do I get an error message when I use the link https://www.MYURL.thrivelife.com?
In order for a site to have a secure SSL certificate (which is what the "s" in https represents), it may have only one subdomain before the main domain (thrivelife.com). Your personal URL is a subdomain, and because the www is also considered a subdomain, if you use both the https and the www, there will be too many subdomains and you will get a security error. To avoid this error, simply leave out the www, which is not necessary as party of the link. The https is also not required as part of the link. The only page that requires a secure SSL certificate is the checkout page on your website, and visitors will be transferred to a secure page when they enter the checkout process, so including the https is unneccessary on all other links.

Because adding the region to your consultant URL adds another subdomain, links to other regions may not include the www OR the https, or they will have too many subdomains and receive the same error message. Links to other regions should simply use MYURL.REGION.thrivelife.com or http://MYURL.REGION.thrivelife.com.