Black Friday Frequently Asked Questions

 

What are the dates of the Black Friday sale?
Black Friday pricing will be active for all customers at 8:00 am MDT on Wednesday, November 25th, and will end at 11:59pm MDT on November 30th.

 

When will I know the sale items and prices?
The Black Friday flyer and Black Friday picker page will be released to consultants on Wednesday, November 18th. The Black Friday picker page will show the sale pricing on discounted items. Please be aware that though the picker page will show the sale prices starting November 18th, those prices will NOT be active until the sale begins. Items added to the cart from that page will still show as their normal price until the sale is live.
 

Why is there only one sale price for Black Friday items? Do all customers receive that price?
Yes, all customers will receive Party/Q pricing during the sale. This means that your customers can shop on your website and still receive the lowest price!

 

During the sale, can sale items be put in the Q?
Sale items may be added to Q shipments. However, you will only get sale price on the items if your Q processes during the sale period. In addition, this sale is while supplies last, so please remember that sale products added to Q shipments are not guaranteed to be in stock at the time the shipment processes. If you are adding sale items to your shipment during the sale, we would encourage you to set your shipment to process that day to ensure you receive the desired items. Watch the Shipments panel tutorial for the Q to see how to change your shipment date.

 

How long will it take for Black Friday orders to be shipped?
Because of the high volume of orders during this sale, it may take 7-14 business days for orders to be shipped.

 

The Black Friday sale is “while supplies last.” What does this mean?
This means that all sale products may not necessarily be available throughout the duration of the sale. Products will be available at sale price until inventory is depleted. If products sell out during the sale, they will be marked as Out of Stock on the website and will not be available to add to orders or to the Q.

 

What emails are being sent to customers during the sale?
We will send an email to customers on Monday, Nov. 23rd, announcing the sale. Then we will send an email as soon as Black Friday pricing is active, and will continue to send an email each day of the sale until it ends. These emails will be sent only to Home Party customers who have opted in to receive newsletters from us. These emails will also be available in our Email Promotions tool so that you can send them to customers who have not subscribed to corporate emails but would like to receive emails about the sale. Learn more about corporate newsletters on our Email FAQ

 

How do I shop during the sale?
The Black Friday landing page will include all items that are on sale. This page displays all the THRIVE categories, as well as packages, and FRS categories. You can click on any category to display all discounted item in that category, with all packaging sizes shown for each product. Enter the quantity of each item you’d like to purchase in the Quantity column on the right. Once you have finished selecting products in that category, click that category’s banner to collapse the category again.

Once you have selected all the items you would like to purchase in each category, click the Add to Cart button at the bottom of the page to add all the items you’ve selected to your shopping cart in one click! It may take some time for your shopping cart to load, depending on how many items you are adding.

 

Can I fill my shopping cart before the sale and simply check out during the sale?
Yes, if you wish you may use the Black Friday picker page to fill your cart with the sale items before the sale is active. Please be aware that the items in your shopping cart will not display at the correct sale price at this point. Once the sale is active, you can refresh your cart to see the sale prices for the items you selected, and continue checkout normally. Make sure you are refreshing the page at the top of your browser, instead of clearing your cart.

 

Will there be November and  December specials?
We will still be offering November and December specials. November specials items will be set at Black Friday pricing, and will end on November 30th at 11:59pm MDT, and December specials pricing will be active on Dec.1st. at 12:01am MDT.

 

Who do I contact if issues come up during the sale?
Customer service will be available through phone (877-743-5373), email (support@thrivelife.com), live chat (available at the bottom of any page on the website, as well as at the bottom right corner of the My Office website), and Facebook. Customer Service will be closed on Thursday, November 26th for Thanksgiving, and will be open during normal work hours on Friday. Customer service will be available by phone and Will Call from 9am to 6pm and chat from 9am-1pm on Saturday, Nov. 28th, and on Monday, Nov. 30th from 9am-8pm via phone, email, and Facebook, and live chat will be available until 11:59pm . Elite Services will also be available on Saturday, and for extended hours on Monday. If you have an issue outside of work hours, please email us and we will respond to you as soon as possible. All issues we receive by email during the sale period will be resolved with sale pricing honored. All hours in MDT.