Shipping & Returns
US Shipping Rates
US ContiguousQualify for free shipping when you sign up with the Delivery Service!
12% - Order Subtotal $300 or under
7% - Order Subtotal over $300
$8 minimum shipping cost per order
Alaska/Hawaii/Puerto RicoQualify for 5% shipping when you sign up with the Delivery Service!
20% - Order subtotal $300 or under
14% - Order subtotal over $300
$10.00 minimum shipping cost per order If you're interested in shipping to a destination outside of the contiguous US, please call (877) 743-5373 for additional information.
Can I track my package?
If you have your tracking number, you can track your packages directly with UPS. You can reroute, reschedule, and more with UPS My Choice. It’s simple and free!
Can I return product to Thrive Life?
If a customer is unsatisfied with any Thrive Life product purchased, the customer may return the product within thirty (30) days from the date of purchase for a one hundred percent (100%) refund upon receipt, a replacement or exchange (excluding shipping charges). The customer is responsible for any return shipping fees.
Procedures for all Returns
The following procedures apply to all returns for refund, repurchase or exchange:
1) All Product inventory must be returned by the customer who purchased it directly from Thrive Life.
2) All Products to be returned must have a return authorization number (“Return Merchandise Authorization Number”) which will be obtained by calling the
Customer Services Department at 1- 877-743-5373. This Return Merchandise Authorization Number must be written on each box returned. The return must be accompanied by:
3) Proper shipping carton(s) and packing materials are to be used in packaging the product (s) being returned for replacement.
4) All returns must be shipped to Thrive Life shipping pre-paid. Thrive Life does not accept shipping-collect packages.
5) The risk of loss in shipping for returned product shall be born solely by the customer. It is the sole responsibility of the customer to trace, insure or otherwise confirm that the Company has received the shipment.
No refund or replacement of product will be made if the conditions of these rules are not met.
Will Call Orders
How do I schedule Will Call orders for pick up?
If you selected to pick up your order, please send an email to firstname.lastname@example.org with your order number(s), customer name, pick-up name, and the date and time you'd like to pick them up. Emails must be received before 12pm Mountain Time in order to be eligible for next day pickup; Will Call requests received after 12pm will require an additional business day before they are available for pickup. You must schedule a pick up date and time within 90 days after placing your order.
Can I change the row configuration after receiving my Pantry Organizer?
Yes. After you have received your unit, you still have the option to change the row configuration if necessary. You can exchange one row for one other row of a different size for $10, which consists of the plastic can tracks. Shipping charges associated with re-configuration will be your responsibility. If you would like to exchange your row configuration, please fill out the following Return/Exchange form and place it in your return box. Please call our office toll-free at 877-743-5373 with any questions or concerns you may have.
What is an APO/FPO/DPO Address?
Getting mail to and from military personnel stationed overseas dates back many years. To make this happen, the USPS "United States Postal Service" and the DoD "Department of Defense" negotiated a deal called Overseas Military Mail.
The areas were divided into three Military "States"
AA - Armed Forces Americas
AE - Armed Forces Europe
AP - Armed Forces Pacific
Those States are divided into three "Cities"
APO - Army Post Office
FPO - Fleet Post Office
DPO - Diplomatic Post Office
An overseas Military address is constructed the same as a domestic US address, so it can be sorted just like regular mail. See how to enter your Military address at checkout.
Postal Service Center + Identifier
All mail is delivered it's normal speed to it's departure city here in the US. Overseas Military addresses also have similar zip codes to the ones in their departure city.
AA - Miami, FL
AE - New York, NY
AP - San Francisco, CA
Each APO/FPO/DPO is staffed by members of the respective branch of service. All Post Offices operate like a real post office. Each address holder also has a mail lock box where their mail is slotted. Whenever a parcel arrives, they receive a delivery notification slip.
Although a little complicated, now you understand how Military Mail works.